Verzendbeleid

Shipping Policy — Kuntur

Last updated: August 31, 2026

At Kuntur, we carefully package every planter and vase to make sure your order arrives safely and ready to become part of your space. Below you’ll find everything you need to know about our shipping process.

1. Shipping within the Netherlands

We currently ship orders throughout the Netherlands.

Orders are carefully prepared and shipped within [1–3 business days] after your order has been placed.

Once your order has been shipped, you will receive a shipping confirmation with tracking information, allowing you to follow your package.

Estimated delivery time within the Netherlands is [1–2 business days] after dispatch.

2. Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address.

Free shipping may be available for orders above €[50].

Any applicable shipping costs will always be clearly displayed before you complete your purchase.

3. International Shipping

At this time, Kuntur ships [only within the Netherlands / to selected European countries].

If you are located outside our current shipping area and would like to order from Kuntur, please contact us at kunturkservice@gmail.com and we will see what we can arrange.

International orders may be subject to additional delivery times, shipping costs, customs duties, or taxes depending on the destination.

4. Packaging

Our planters and vases are carefully packaged to minimize the risk of damage during transportation.

Because our products are designed and produced with care, we take extra precautions when preparing fragile items for shipment.

5. Damaged Packages

Although we do everything we can to ensure your order arrives safely, damage can occasionally occur during transportation.

If your order arrives damaged, please:

Take clear photographs of the packaging and the damaged product.
Contact us at kunturkservice@gmail.com within [48 hours / 7 days] of receiving your order.
Include your order number and the photographs in your message.

Please keep the original packaging until we have assessed the situation, as it may be needed when handling a claim with the shipping carrier.

We will review the damage and work with you to find an appropriate solution.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier. While we cannot guarantee the exact delivery date, we will do our best to assist you if your package is significantly delayed.

If your tracking information shows that your package has been delivered but you cannot find it, please contact us as soon as possible so we can investigate the situation.

7. Incorrect Delivery Information

Please make sure that your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping costs may apply if you would like us to resend your order.

8. Delivery Address

We currently deliver to residential and business addresses within our available shipping areas. We are not responsible for delays caused by incorrect address information provided during checkout.